- Modernly furnished
- Spacious bathroom
- Balcony
- Elevator
- Free parking
- In nature reserve
Frequently asked questions
On this page you find answers to the most frequently asked questions. Whether you want to know more about the amenities, arrival and departure, the environment or practical matters, we have clearly listed the key information for you. Can't find the answer you're looking for? Feel free to contact us; we'll be happy to help.
Table of contents
General
- What are the arrival and departure times?
- Can I check in later than the stated check-in time?
- Can I check out later than the stated check-out time?
- What is the minimum age to rent?
- Are bed linen, towels etc. provided?
- Is smoking allowed in the holiday home?
- Are pets allowed in the holiday home?
- Is the apartment accessible by public transport?
- How busy/quiet is it in the area surrounding the apartment?
- What is the mobile phone reception like in [city]?
Inventory
- Is an oven available?
- Is a dishwasher available?
- Is a freezer available?
- Is a hair dryer available?
- Is a bathroom chair available?
- Is a washing machine and dryer available?
- Is a high chair and cot available?
- Is a baby box available?
- Are toys available?
- Is a BBQ available?
- Is air conditioning available?
- Is a safe available?
- Is there WiFi and how good is the internet connection?
- How comfortable are the beds?
- Can I store bicycles or other items somewhere?
- Can I stream music/video?
- What is the size of the box spring beds?
- What is the size of the sofa bed?
Reservations
- How much does it cost to rent this holiday home?
- How much does a linen package cost?
- How much does the cleaning cost?
- Are energy and water costs charged?
- How much is the tourist tax?
- Do I have to pay a deposit?
- When is payment due?
- How does the key work?
- Is there someone present upon arrival?
- Do I have to report damage or defects and if so, how?
- Where can I dispose of household waste?
- Do I have to clean the holiday home myself upon departure?
- How can I change my reservation?
- How can I cancel my reservation?
- Do I get a refund after cancelling?
- Do you offer cancellation insurance?
- How can I pass on a compliment or file a complaint?
General
What are the arrival and departure times?
Check-in is possible from 16:00 hours. Check-out must take place no later than 10:00 hours.
Can I check in later than the stated check-in time?
Yes, it is no problem to arrive later than 16:00 hours on the arrival day. You can grant yourself access using the code lock at the front door of the apartment. You will receive your unique access code by e-mail in advance, which is valid during your stay.
Can I check out later than the stated check-out time?
No, unfortunately it is not allowed to check out later than 10:00 on the day of departure. After your departure, the apartment will be cleaned so that the holiday home is ready for the next guest(s). Sufficient time must be available for this.
Are bed linen, towels etc. provided?
It's possible to purchase a linen package for €15.00 per person (excluding 7% VAT). A linen package consists of a fitted sheet, a duvet cover, a pillowcase, a bath towel, a bath mat and a towel and tea towel for the kitchen. During reservation you can indicate for how many people you want to purchase a linen package. Purchasing a linen package is not mandatory. If you wish, you can bring bed linen, towels and the like from home.
Is smoking allowed in the holiday home?
No, smoking is not permitted in the holiday home.
Is the apartment accessible by public transport?
Braunlage is easily accessible via a dense bus network and offers free travel for tourists via Hatix. Braunlage does not have a train station. The nearest train stations are in Bad Harzburg, Goslar and Wernigerode. From these train stations you can continue your journey by bus. Major regional bus lines (such as line 264 to Wernigerode, line 450 and line 820) connect Braunlage with the surrounding villages, hiking areas and junctions. The holiday home is just a few minutes' walk from the Braunlage ZOB (Zentraler Omnibusbahnhof) bus station.
How busy/quiet is it in the area surrounding the apartment?
The apartment is located in a quiet residential area on the outskirts of Braunlage, in a green area. This way you can completely relax during your stay in the holiday home. The apartment building in question is set back from the street (no main road).
What is the mobile phone reception like in [city]?
Mobile phone reception in Braunlage is good. Mobile phone reception may be less good in surrounding forest and mountain areas.
Inventory
Is an oven available?
Yes, the kitchen in the apartment is equipped with a combination oven. This way you can use the oven functionality.
Is a dishwasher available?
No, due to the limited space available in the kitchen, a dishwasher is not available.
Is a freezer available?
Yes, the kitchen in the apartment is equipped with a refrigerator with freezer. This way you can store frozen products.
Is a hair dryer available?
Yes, the bathroom has a fixed hairdryer. This means you don't have to bring a hairdryer from home.
Is a bathroom chair available?
No, the bathroom does not have a chair. If desired, you can use the third dining table chair in the bathroom if it is necessary to sit in the bathroom before and/or after showering.
Is a washing machine and dryer available?
Yes, a washing machine and dryer are available in the basement of the apartment building. This equipment is available to all residents/guests and can be used for a fee.
Is a high chair and cot available?
Yes, a folded high chair and cot are available in the hall closet. After use, we request that you clean these items and store them in the hall cupboard in the same manner.
Is a baby box available?
No, there is no playpen for babies available in the apartment.
Are toys available?
No, there are no toys for children available in the apartment. However, a Monopoly game with a Harz theme is available.
Is a BBQ available?
No, there is no BBQ available. BBQing on the balcony is not allowed.
Is air conditioning available?
No, air conditioning is not available. The holiday home can be well ventilated through the balcony door and the window near the dining table.
Is a safe available?
Yes, you will find a safe in the hall closet. The safe is 20 cm high, 40 cm wide and 30 cm deep. The safe is, for example, suitable for storing passports, jewelry, tablets and laptops.
Is there WiFi and how good is the internet connection?
Yes, the holiday home has free WiFi. The internet connection is stable and is suitable for streaming music and video, for example.
How comfortable are the beds?
The 2 boxspring beds in the apartment are very comfortable. The boxspring and pocketspring mattresses provide the right support to the body. Sleeping on the sofa bed is less comfortable compared to the boxspring beds, but certainly sufficient for a good night's sleep.
Can I store bicycles or other items somewhere?
Yes, it is possible to store items such as bicycles, skis, sleds, snow boots and hiking boots in the general basement area. Storing items in this room is at your own risk.
Can I stream music/video?
Yes, that is possible. Via your smartphone, tablet or laptop you can stream music or video to the soundbar/TV located in the apartment.
What is the size of the box spring beds?
The boxspring beds have the following dimensions: 200x80 cm.
What is the size of the sofa bed?
When unfolded, the sofa bed/armchair has a size of 190x80 cm.
Reservations
How much does it cost to rent this holiday home?
The rental rates may differ per period. You can select the desired arrival and departure date via the Reservations section. The costs for renting the accommodation will then appear in the overview.
How much does a linen package cost?
A linen package costs €[linen package] per person (excluding 7% VAT). The linen package consists of a fitted sheet, a duvet cover, a pillowcase, a bath towel, a bath mat and a towel and tea towel for the kitchen.
How much does the cleaning cost?
The cleaning costs are €40.00 per stay (excluding 7% BTW).
Are energy and water costs charged?
No, these costs are included in the rental of the holiday home.
How much is the tourist tax?
The tourist tax rates are listed in the overview below.
| Age | Tourist tax |
|---|---|
| Child ages 0 to 5 | €0.00 per day |
| Child ages 6 to 17 (first child only) | €1.70 per day |
| Adult | €3.05 per day |
Do I have to pay a deposit?
No, it is not necessary to pay a deposit to rent this holiday home.
When is payment due?
You pay the rent of the holiday home in advance when booking/reserving.
How does the key work?
Prior to your stay, you will receive the access code by e-mail that is valid during your stay. Upon arrival, enter the code on the keypad at the front door of the apartment, after which the door will open. You will also need this access code during your stay to unlock the door. To lock the door from the inside of the apartment, press the large round button of the code lock. To lock the door from the outside of the apartment, press the arrow button on the keypad. When you leave the apartment, for example during check-out, we request that you press the arrow button on the keypad so that the door is locked.
Is there someone present upon arrival?
No, no one will be present at the apartment when you arrive. You can easily access the apartment with the digital door lock. You will receive the access code from us in advance by e-mail that is valid during your stay.
Do I have to report damage or defects and if so, how?
The intention is indeed to report any damage or defect to us as quickly as possible. To do this, you can fill in the contact form or send an e-mail to info@jaegerhuette-braunlage.com. Thank you very much in advance.
Where can I dispose of household waste?
At the entrance to the grounds of the 2 apartment buildings, on the street side, you will find a canopy with several waste containers underneath. You can deposit your waste in these containers. We hereby request that you separate the waste correctly into the available waste containers.
Do I have to clean the holiday home myself upon departure?
No, you do not have to clean the apartment yourself. Cleaning is included in the rental of the holiday home.
How can I change my reservation?
Complete the contact form or send an e-mail to info@jaegerhuette-braunlage.com.
How can I cancel my reservation?
Complete the contact form or send an e-mail to info@jaegerhuette-braunlage.com. We would like to know the reason for the cancellation.
Do I get a refund after cancelling?
See the overview below for the answer to this question.
| Period prior to arrival | Percentage of rental price |
|---|---|
| Up to 60 days | 75% |
| 59 to 30 days | 50% |
| 29 to 14 days | 25% |
| Less than 14 days | 0% |
Do you offer cancellation insurance?
No, we do not offer cancellation insurance. We recommend purchasing cancellation insurance from a third party. Contact your insurance company or agent for more information.
How can I pass on a compliment or file a complaint?
Complete the contact form or send an e-mail to info@jaegerhuette-braunlage.com. We will answer your message as soon as possible.
Floor map
